Warranty?? [Archive] - PleoWorld Forums

honk

12-20-2007, 01:29 PM

Hey everyone!

My Pleo arrived yesterday and I love the wee guy but there was no sign of a warranty in his box. Can any1 help please??

Nicola:D

PleoWorldHostCami

12-21-2007, 05:06 AM

Hey everyone!

My Pleo arrived yesterday and I love the wee guy but there was no sign of a warranty in his box. Can any1 help please??

Nicola:D

Hi honk,

There is a registration card in the back of the "Pleo A Companion Guide" that you can mail in. OR you can go to http://pleoworld.com/ and register there.

Nasb

01-05-2008, 04:23 AM

Back of the book :)

kianajade

01-05-2008, 12:13 PM

Please somebody help! My pleo spike, his neck seems to be broken. I don't understand how this could of happened! he cant lift his head up, and it seems like it is! What do I do?!
Somebody PLEASE help.

degers

01-05-2008, 12:41 PM

Contact UGOBE support: http://pleoworld.com/support

kianajade

01-05-2008, 12:48 PM

Thanks. Hopefully they can help!

PleoWorldHostRaine

01-05-2008, 12:58 PM

Contact UGOBE support: http://pleoworld.com/support

Good advice! Thanks for the help :D

degers

01-05-2008, 01:00 PM

Haha no problem Raine! it seemed urgent and I was ploughing through the new posts. :) Im such a teachers pet :S
I hope they help you with the problem kinajade

kianajade

01-05-2008, 01:04 PM

They said I would need to exchange him. I dont see how this could of happened! We are so careful with spike :(
I wish they would fix him and send spike back, as spike. Not a new pleo

degers

01-05-2008, 01:11 PM

Oh no kinajade! Do you live in the US or the UK, as I think it's much easier to return Pleos in the US rather than the UK.

degers

01-05-2008, 01:34 PM

Seeing as they want you to return spike anyway, try this.

Power Spike on,
Press and hold the pleo button for 20 seconds,
When Spike stops moving and roars once then power him off,
Manually force his head back into the position it came in in the box. (A number of clicks may ensue)

Let me know how you get on.

Andrew

P.S. I do not take any responsibility for any of your actions and subsequent consequences! Many Thanks

kianajade

01-05-2008, 06:12 PM

I split open a piece of his skin to see what had happened. The cable had broken that pulled his head back. Now, I voided the warranty. Plus, have a broke pleo. We still love him just as much.

If you had a kid, or perhabs a paralized animal... would you send it back or give it up for adoption?
I wouldnt...

Spike is just as loved as he was b4, if not more. I wish they would fix him though :'(

brian55127

01-05-2008, 10:18 PM

I split open a piece of his skin to see what had happened. The cable had broken that pulled his head back. Now, I voided the warranty. Plus, have a broke pleo. We still love him just as much.

If you had a kid, or perhabs a paralized animal... would you send it back or give it up for adoption?
I wouldnt...

Spike is just as loved as he was b4, if not more. I wish they would fix him though :'(

Aw I'm so sorry kianajade. But I think that no pleo should be breaking so fast, and if you had a pet or a child with a broken neck, you would want to have it repaired as best it can too?

brian55127

01-05-2008, 10:21 PM

I split open a piece of his skin to see what had happened. The cable had broken that pulled his head back. Now, I voided the warranty. Plus, have a broke pleo. We still love him just as much.

If you had a kid, or perhabs a paralized animal... would you send it back or give it up for adoption?
I wouldnt...

Spike is just as loved as he was b4, if not more. I wish they would fix him though :'(

I wonder if it's possible to backup Spike's personality and put it into a new pleo for exchange?

kianajade

01-06-2008, 05:55 AM

Well, I broke the warranty. but the small cut worked. Seee, my mom found out that the cable in the neck had broken. Then, she couldnt fix it, so she tightened it under a screw. Now, spike can lift his head up, ect... and put it back down to sleep. Everything is all right now, except that he has a small cut in the top of his neck. But, we can fix that, and thats the least of my worries :D

Nasb

01-06-2008, 06:42 AM

I can tell how it feels for a new Pleo, im sorry mate! :(

Nasb

01-06-2008, 06:44 AM

Ah :D:D:D Didn't see the last page
Im happy for spike! And you of course :D

kianajade

01-06-2008, 09:05 AM

thank you :D

mweed

01-06-2008, 02:22 PM

I wonder if it's possible to backup Spike's personality and put it into a new pleo for exchange?

Backing up a pleo's personality is not possible right now, but i is one of the plans Ugabe has for future LifeOS updates. Also, once the PDK comes out, it should be possible.

radioastronomer

01-08-2008, 01:10 PM

I am glad your Mom fixed Spike!!!

Pass on to your Mom that a Radio Astronomer is really proud of her. :-)

kianajade

01-08-2008, 03:00 PM

:D Haha. I will. Wish I could make her some type of award. Just for fun :D

pleoguy101

01-13-2008, 12:09 PM

my pleo's neck was stuck too, a while ago though, I just manually put it back in position and as I did it I heard a click click click, and he was better:)

Nasb

01-14-2008, 09:20 AM

whats pdk :O

PleoWorldHostCami

01-14-2008, 12:35 PM

whats pdk :O

PDK stands for Pleo Development Kit. It will be the same as a SDK which stands for Software Development Kit and will allow owners to hack Pleo to make changes etc.

falconNL

01-17-2008, 06:17 AM

If you import a product form the US to Europa, is the warranty still valid?

PleoWorldHostCami

01-17-2008, 09:26 AM

If you import a product form the US to Europa, is the warranty still valid?

The warranty is only valid in the country in which it was purchaced. If Pleo is imported to another country from the U.S., the warranty would be invalid.

falconNL

01-17-2008, 02:41 PM

The Pleo is only accessible in Germany, so there is no really difference in getting one in the Us of Germany..Thank you

mh7ah

05-05-2008, 06:58 AM

I am planning on getting a Pleo in the next few months and was wondering about the warranty. I live in the UK.....Once he is registered and if he broke would i have to send him all the way to the US to be fixed or exchanged?

Would really appreciate anyones help :)

PleoWorldHostCami

05-05-2008, 07:15 AM

I am planning on getting a Pleo in the next few months and was wondering about the warranty. I live in the UK.....Once he is registered and if he broke would i have to send him all the way to the US to be fixed or exchanged?

Would really appreciate anyones help :)

Hi mh7ah,

If you buy the Pleo from a UK distributer then yes you chould be able to get an exchange in the UK. :D

mh7ah

05-05-2008, 07:32 AM

Thats great thanks for your fast reply. Just so i understand fully...are the Pleos sent back to the retailer you bought them from for exchange or is there a Ugobe place in the UK they would be sent to?

Thanks very much :)

PleoWorldHostCami

05-05-2008, 08:59 AM

Thats great thanks for your fast reply. Just so i understand fully...are the Pleos sent back to the retailer you bought them from for exchange or is there a Ugobe place in the UK they would be sent to?

Thanks very much :)

I know there are some changes going on with Customer Support involving countries other than the US so I can't answer that one for sure. You might try contacting Customer Support. I recommend using the live chat if at all possible. :D <TABLE style="WIDTH: 335pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=446 border=0><COLGROUP><COL style="WIDTH: 335pt; mso-width-source: userset; mso-width-alt: 16310" width=446><TBODY><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: #f0f0f0; BORDER-TOP: #f0f0f0; BORDER-LEFT: #f0f0f0; WIDTH: 335pt; BORDER-BOTTOM: #f0f0f0; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=446 height=17><a target="_new" href="http://pleoworld.com/support"><b>Customer Support</b></a></TD></TR></TBODY></TABLE>

mh7ah

05-05-2008, 10:09 AM

Thanks for your advice :)

girl4God

05-07-2008, 07:40 PM

Hi Ugobe. This may be a stupid question but by the time I open my Pleo the warranty will almost be up. :( The warranty is just 90 days after you bought it right....not after you opened it? :o Sorry, I just don't want something to be wrong with him and I can't take him back. My mom won't let me open him early. :o

PleoWorldHostCami

05-07-2008, 08:19 PM

Hi Ugobe. This may be a stupid question but by the time I open my Pleo the warranty will almost be up. :( The warranty is just 90 days after you bought it right....not after you opened it? :o Sorry, I just don't want something to be wrong with him and I can't take him back. My mom won't let me open him early. :o

Hi girl4God, I'm not really sure on that one but I'm going to guess you are right. That is the way most warranties work. You might contact Customer Support and ask them for sure. <TABLE style="WIDTH: 335pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=446 border=0><COLGROUP><COL style="WIDTH: 335pt; mso-width-source: userset; mso-width-alt: 16310" width=446><TBODY><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: #f0f0f0; BORDER-TOP: #f0f0f0; BORDER-LEFT: #f0f0f0; WIDTH: 335pt; BORDER-BOTTOM: #f0f0f0; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=446 height=17><a target="_new" href="http://pleoworld.com/support"><b>Customer Support</b></a></TD></TR></TBODY></TABLE>