Please get better customer service...

[HJPotter]

Unfortunately I just typed a long post detailing my problems with the person I talked to last week but your system logged me out and when I hit post lost the thread. Suffice it to say I will NOT call your customer service dept. again. My husband has agreed to take on that task should the need arise. I had my Pleo for 1 day and it was defective. I don't appreciate being treated like I don't know anything about electronics because I'm female. I felt very belittled by this individual and ended up returning one of my two Pleo's because it was such a hassle to deal with him. I originally intended to use one in my classroom but don't have much confidence that I'll receive help should something go wrong. I did NOT call and have any sort of attitude or anger on my end. I just wanted some help to fix the problem and move on. If I'm inclined to type the whole situation out again I will but as it took 30 minutes to write I don't know that I'll have the time. Shame on me for not hitting copy beforehand. If you guys want us to keep supporting your product, you need to have people answering the phones who are willing to deal with the public. I know I'm not the first person to complain about your customer service and I hesitated to post this because it feels like I'm tattling but I do feel strongly that if you want us(the consumers) to support your future endeavors this is an area that definately needs to be worked on. That and the neck problem...I'm already concerned about that. But that's a whole separate issue. ;)

[PleoWorldHostCami]

Unfortunately I just typed a long post detailing my problems with the person I talked to last week but your system logged me out and when I hit post lost the thread. Suffice it to say I will NOT call your customer service dept. again. My husband has agreed to take on that task should the need arise. I had my Pleo for 1 day and it was defective. I don't appreciate being treated like I don't know anything about electronics because I'm female. I felt very belittled by this individual and ended up returning one of my two Pleo's because it was such a hassle to deal with him. I originally intended to use one in my classroom but don't have much confidence that I'll receive help should something go wrong. I did NOT call and have any sort of attitude or anger on my end. I just wanted some help to fix the problem and move on. If I'm inclined to type the whole situation out again I will but as it took 30 minutes to write I don't know that I'll have the time. Shame on me for not hitting copy beforehand. If you guys want us to keep supporting your product, you need to have people answering the phones who are willing to deal with the public. I know I'm not the first person to complain about your customer service and I hesitated to post this because it feels like I'm tattling but I do feel strongly that if you want us(the consumers) to support your future endeavors this is an area that definately needs to be worked on. That and the neck problem...I'm already concerned about that. But that's a whole separate issue. ;)

Hi HJPotter, I'm sorry you are having difficulties. I will escalate this to the proper people and see if we can't get you some help. :-)

[HJPotter]

Thanks Cami, but I just took the defective unit back. It was indeed broke(well at least compared to my other one) but it was his attitude during both phone calls that was problematic to say the least. I did not call with an attitude and was not irate or upset when I called until he started acting annoyed when I questioned him...nicely. I was not out to cause problems for anyone. I do appreciate a certain level of professionalism however.

[ugobeSarah]

Thanks for the feedback. I have let a manager in Customer support know about your experience and it will be addressed. I am really sorry that you had a bad interaction! Hopefully we can improve things with your feedback.

[degers]

Sarah,
I also do not like consulting ugobe customer service as when I do I am made to feel like they are too busy to deal with me and that the fact I may need them to run through something more than once seems to annoy them. I am not going to mention the names of any representatives.

Many Thanks

[1mpleo]

Yes I Also Feel The Same,
Once I Was Waiting Half An Hour For An A Reply

[HJPotter]

Hi Sarah-Thanks for getting back to me so quickly. Just your willingness to respond here on the forums demonstrates that Ugobe is listening and trying to sort things out. That being said, I see a few more people have posted to this thread about problems with customer service. Ugobe has a wonderful product and it would be a shame to lose customers because you have a few people who make it completely unbearable when there's a problem. I LOVE my Norbert and I know my third grade students will love him just as much when we study dinosaurs and robotics. Thanks again for your quick response.:)