Warranty in Russia.

[abc1234]

Hello,

My Pleo's neck is broken and I don't know where to call about this. I've tried calling Vellod Impex LLC for couple of days, but nobody ever picked the phone, I left them messages on answermachine but they never called back. Could you help me.

Thanks.

[junkroxy]

Are you sure you have purchased pleo in Russia? There aren't much infos about their site here...
If yours is an american one you should contact customer support :)

[PleoWorldHostCami]

Are you sure you have purchased pleo in Russia? There aren't much infos about their site here...
If yours is an american one you should contact customer support :)

Thank you junkroxy,

abc1234, junkroxy is correct. Please contact Customer Support as they should be able to help you or let you know who else you should contact. <TABLE style="WIDTH: 335pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=446 border=0><COLGROUP><COL style="WIDTH: 335pt; mso-width-source: userset; mso-width-alt: 16310" width=446><TBODY><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: #f0f0f0; BORDER-TOP: #f0f0f0; BORDER-LEFT: #f0f0f0; WIDTH: 335pt; BORDER-BOTTOM: #f0f0f0; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=446 height=17><a target="_new" href="http://pleoworld.com/support"><b>Customer Support</b></a></TD></TR></TBODY></TABLE>

[abc1234]

junkroxy,

I did in the shop called Euroset.

PleoWorldHostCami,

I wrote an email to customer support. Thanks.

Sad that such a great toy and company doesn't have proper tech support in Russia.

Thanks guys.

[Aussie_Pleo]

Unfortunately your Pleo is not under warranty because the distributor there is not under contract with Ugobe. What is more likely is they have independently imported it themselves so hopefully they have provided you with some type of warranty. In any event Ugobe will not repair broken necks, tails or ripped skin whether you have a warranty or not.

[junkroxy]

Unfortunately your Pleo is not under warranty because the distributor there is not under contract with Ugobe. What is more likely is they have independently imported it themselves so hopefully they have provided you with some type of warranty. In any event Ugobe will not repair broken necks, tails or ripped skin whether you have a warranty or not.

abc1234 said that is pleo came from a shop. Generally - in Italy, for example - if you buy a defective item the shop must change the product :cool:
i think the warranty is not the real problem, but maybe the only thing you can do is to returns pleo to the shop...

[Aussie_Pleo]

That's exactly what I said. But having no Ugobe warranty is still a problem if the shop refuses to do anything about it.

[junkroxy]

is still a problem if the shop refuses to do anything about it.

I think it's illegal, generally customers laws covered these problems ;)

[Nunya]

I had bought Pleo in Russia

[bumblebee]

russia is different than america. i think junxroxy is right. :)

[Allosaurus]

I think it's illegal, generally customers laws covered these problems ;)

So... That's illegal? Wow, never would've guessed that.