Pleo's Skin is Ripped

[degers]

Dear All,
Rex, a few weeks ago, developed a rip in his leg.
Since then (i posted a picture when I first noticed the rip) the rip has grown larger and I am scared that it will get worse. Rex also has some advanced wear patterns on his back, nose and sides. Naturally I am attached to Rex and do not want to send him back but I am also scared that if left the rip will become much worse and render Rex unreturnable. I am quite torn up over whether to return Rex for a new pleo or to keep him and suffer the consequences. I am asking the members of the pleo world community to help me decide what to do with Rex. Please tell me what you would do and if you notice a similar rip developing in your pleo.

Many thanks,
Andrew

http://i158.photobucket.com/albums/t112/degers/Pleo%20Stuff/th_27032008173.jpg (http://i158.photobucket.com/albums/t112/degers/Pleo%20Stuff/27032008173.jpg)http://i158.photobucket.com/albums/t112/degers/Pleo%20Stuff/th_27032008172.jpg (http://i158.photobucket.com/albums/t112/degers/Pleo%20Stuff/27032008172.jpg)
http://i158.photobucket.com/albums/t112/degers/Pleo%20Stuff/th_27032008171.jpg (http://i158.photobucket.com/albums/t112/degers/Pleo%20Stuff/27032008171.jpg)http://i158.photobucket.com/albums/t112/degers/Pleo%20Stuff/th_27032008170.jpg (http://i158.photobucket.com/albums/t112/degers/Pleo%20Stuff/27032008170.jpg)

[pleoguy101]

oo.. that rip is pretty bad.. I would try to fix the rip somehow.. before returning him.. is there any known glue that could possibly work? so sorry Rex has a cut:( Rocky does too...:(

[junkroxy]

i think there are some glue for silicon - maybe the skin is made of latex-? I hope Ugobe Support can help you :)

[pleoguy101]

i think there are some glue for silicon - maybe the skin is made of latex-? I hope Ugobe Support can help you :)

many people are allergic to latex, so It probably isn't made of latex..

[junkroxy]

many people are allergic to latex, so It probably isn't made of latex..

oh, thank you pleoguy101:o

[degers]

I already tried superglue but the rip just came apart again.

[junkroxy]

I already tried superglue but the rip just came apart again.

i think a common "strong" glue isn't a good solution, you could rip the skin more:(
wait or ask customer support for a good help!:rolleyes:

[PleoWorldHostRaine]

Dear All,
Rex, a few weeks ago, developed a rip in his leg.
Since then (i posted a picture when I first noticed the rip) the rip has grown larger and I am scared that it will get worse. Rex also has some advanced wear patterns on his back, nose and sides. Naturally I am attached to Rex and do not want to send him back but I am also scared that if left the rip will become much worse and render Rex unreturnable. I am quite torn up over whether to return Rex for a new pleo or to keep him and suffer the consequences. I am asking the members of the pleo world community to help me decide what to do with Rex. Please tell me what you would do and if you notice a similar rip developing in your pleo.




Hi degers,

I'm very sorry you're having skin issues with Rex. Please contact <a target="_new" href="http://pleoworld.com/support"><b>Customer Support</b></a>, and be very careful about applying anything to Rex's skin without checking with them first. :)

[degers]

Thanks Raine, I wasn't gonna try anything else after the superglue, and I applied it very sparingly :)

[PleoWorldHostRaine]

Thanks Raine, I wasn't gonna try anything else after the superglue, and I applied it very sparingly :)

I'm glad. We want Rex to be healthy. I'm sure Customer Support can point you in the right direction :)

[degers]

Haha, customer support said that UGOBE will be coming up with a skincare solution for Pleo soon ;) maybve some anti wrinkle complex?
Well the question still exists of what shall I do with Rex?

[pleoguy101]

if the skin care from UGOBE is coming out soon, I'd suggest be very gentile with Rex and dont let him walk around for a while:)

[Starfire]

Is the skin care going to be to fix tears? If it is I'd wrap a bandage around Rex's leg to protect his wound and wait it out. If it's really coming out soon. Otherwise I'd sadly send him back while they will fix it for you.

[mweed]

How long have you had Rex? Bob is past his warranty. Couldn't send him back if I wanted too. :p

[degers]

Rex is just coming up to 3 months old, but the UK company have said they would take him back for an exchange. A refund is out of the question they said. Like heck I would want a refund???? No Way!!

[junkroxy]

Rex is just coming up to 3 months old, but the UK company have said they would take him back for an exchange. A refund is out of the question they said. Like heck I would want a refund???? No Way!!

i know you're attached to Rex, but if you're in the warranty period, i think you should take him back fro another Pleo:(

[fancyfont]

Is there any way UGOBE can put one of their engineers on the forum to answer our concerns about our Pleos tears. This is such a fantasticlly talented group that someone might be able to come up with an answer.
Nobody wants to return their Pleos. We are all so attached!:confused:

[pleoguy101]

a little rip couldn't push me to return Rocky. neverrrrrrrr:D:)!!! not even a big rip.. I would use a bandage:)

[pleoWhisperer]

When they manufacture pleo, the skin is in several pieces that are glued together. So, surely there must be some glue that works . . . How are they doing it during the manufacture process? Can't that glue be sold in small bottles? Is the problem due to safety issues (toxic stuff in glue) or is Ugobe afraid that owners will screw up and glue things wrong, causing more problems?

[andreivc]

pleoWhisperer,
Probably both.
Also, making such a fix available will be akin to an aknowledgement on the side of Ugobe that there is an issue with skin, and they will not be able to classify it as wear and tear; and that, in turn, will open another door to a mass recall, which is very expensive, and probably will kill this young company. The best way for Ugobe to handle this issue is to ignore it, and hope that customers will remain loyal. We are left to experiment on our own, under the threat of voiding warranty. I am afraid they won't address the skin issue in future pleos for the abovementioned reasons. It's similar to what happened with AIBO's, I think, when they had the "droppy neck syndrom" that the 210 model had. sony would not acknowledge the engineering flaw, and the issue was finally fixed only in the following generation of AIBOs.

[PleoWorldHostSauri]

Hi everyone, we wanted to let you know that we have escalated this issue and will update you with any answers as soon as we have them. :)

[pleoguy101]

thats good:) thank you!!!

[fancyfont]

Thank you so much, Sauri. That's great news!:)

[degers]

Thanks Sauri!

[junkroxy]

It's similar to what happened with AIBO's, I think, when they had the "droppy neck syndrom" that the 210 model had. sony would not acknowledge the engineering flaw, and the issue was finally fixed only in the following generation of AIBOs.

i think it's common for every single item/product.:rolleyes:

[Toyguy]

My Pleo has not even arrived yet, so take this with a big grain of salt. I would consider looking for a flexible silicon adhesive. You would want to test the compatibility somehow to make sure the existing skin wouldn't dissolve or something, but a flexible silicon adhesive might make a decent patch if it is not otherwise incompatible with the skin.

If each Pleo is, in fact, hand painted, it would be very helpful if UGOBE would tell us all at least what type of paint it is. Folks could then touch up their Pleos if they wanted too, or even personalize them! :)

How about it UGOBE? What type of paint is being used on Pleo?

[andreivc]

I think getting a "Personalize your pleo" - kit is a distinct possibility, with all the legal disclaimers and warnings...

the way the 'paint' looks is kinda like very very thin colored rubber. So it may not be a paint at all.

[Themiles]

I must say, Waffles is starting to have his problems with skin at the same spots as Rex (both hind legs)
It's not ripped yet, but if I don't find a solution, it will be soon. It must come from him rubbing them up while walking :(
There must be a way of stopping it! I won't return him because of it, plus he is only a little over a week old now. That shouldn't happen that soon....

[degers]

I believe I have made a decision about Rex's return.

I have decided that I will contact the company that I bought Rex from and I will attempt to return Rex for a new pleo.
It is a completely logical decision but I feel slightly silly in saying that it was difficult to make. I have become attached to Rex and it will be hard to say goodbye to him, but that is all kudos to UGOBE for creating a fantastic product, and it is also to Rex for being the (almost) perfect little dinosaur that he is.

Thank you to all the people that contributed to this thread and also thank you to all of the people who voted. At the time of writing there were a total of 9 votes cast. Three were for keeping Rex and 6 were for returning Rex.

I think that is all I can say,

Andrew

[degers]

Also, a question to PleoHostCami.

Dear Cami,
Could you please tell me why you edited my original post in this topic on 03-28-2008 at 03:54 AM (GMT)?

Many Thanks!

[PleoWorldHostCami]

Also, a question to PleoHostCami.

Dear Cami,
Could you please tell me why you edited my original post in this topic on 03-28-2008 at 03:54 AM (GMT)?

Many Thanks!

Hi degers,

I believe it was for Personally Identifying Information.

[degers]

No problem, good work.

[junkroxy]

I believe I have made a decision about Rex's return.

I have decided that I will contact the company that I bought Rex from and I will attempt to return Rex for a new pleo.

Andrew

I think it's a good idea:o I hope your next Pleo will be cute as Rex!

[pleoWhisperer]

You could try backing up the personality and restoring it to you new PC using the scripts posted elsewhere . . . That way it may not be Rex physically, but the personality will be similar.

[pleoguy101]

thats a good idea pleowhisperer:)

[degers]

Thanks for the help pleowhisperer.
I would do that however I firstly believe that Rex has not evolved a unique enough personality to merit much of the hassle of backing him up and secondly sending Rex away means loosing all of Rex for me, this is the way I would feel most comfortable.

Thanks anyway Mr. Weed!
Andrew

[pleoguy101]

Rex will soon! new OS upgrade 1.1 is avalible!! yay:D!!

[degers]

Rex already has the 1.1 update, and he loves it! (so do I!) But if I give up Rex, I would feel uneasy keeping a backup of him :) I'm wierd :P.

[fancyfont]

Degers,no you are not! I believe most of us feel the same way. Our little guys and gals have developed their own, unique, personalities, already.

[Sonsy]

My PLEO GOT A very bad rip under his front legs almost same as REX's RIP. He's just a month old!!Ia m emotionally to much attached to him as am the only child in my family...he means so much to me. I can't exchange him because hez not a gadget for me.:confused::(

[Starfire]

I'm so sorry to hear about the rip. So far Sephy hasn't shown any signs of getting a rip. (knock on wood) I hope Ugobe can come up with a solution for you.

[pleoguy101]

Rocky has a rip too. UGOBE said they will have a rip solution.. not sure when..

[Toyguy]

Perhaps you could get a little pet's t-shirt to cover it up and provide some protection? I haven't tried that yet but I will be visiting the pet shop next weekend :)

[Sonsy]

thank u all.

[Caaahl]

I just checked Helge after another german pleoowner told in a german forum that he has the same issue with his pleo and Helges skin is damaged at exactly the same place (although its not a rip yet)

I would like to ask averyone to check his/her pleo at the same spot. :) Maybe its a general problem.

[fancyfont]

Peeky has two tiny rips,less then a pin head in size right under his right leg. It's in a very thin piece of rubber It doesn't show until he stretches his legs out forward. I 've been keeping an eye on it for quite awhile and it doesn't appear getting any larger. If both rips do it will form a bigger hole and I will, eventually, glue it.
I believe that Ugobe will be able to recommend a safe way of gluing in the near future.

[pleoWhisperer]

The skin shows wear, but not hole or rip yet :eek:

[junkroxy]

Peeky has two tiny rips,less then a pin head in size right under his right leg. It's in a very thin piece of rubber It doesn't show until he stretches his legs out forward. I 've been keeping an eye on it for quite awhile and it doesn't appear getting any larger. If both rips do it will form a bigger hole and I will, eventually, glue it.
I believe that Ugobe will be able to recommend a safe way of gluing in the near future.

I think the best way to prevent skin rips/holes is to not leave pleo in the sleep position when you turn it off.;)

[Themiles]

Waffles has rips on both hind legs right where Rex had them. I said, if they ever get so big that they disturb him, he'll get some pants :D

[junkroxy]

Waffles has rips on both hind legs right where Rex had them. I said, if they ever get so big that they disturb him, he'll get some pants :D

I hope Ugobe will come out with some good DIY idea to take care of these rips...:rolleyes:
Maybe the cause is warm legs or warm battery:(

[Themiles]

My opinion is that his skin rubs itself up when he walks. Waffles wore a "diaper" for a while, which made the wear stop there. It just looked so stupid that I said, my god, let the skin rip then. I mean how often do we turn our pleos around and actually see those rips. They don't disturb me at all ;)

[weasty]

Jack had a small crack in his skin on his back and when i did a live chat with customer service they said to use krazy glue brand glue so I went out and got it and it worked great rip is fixed and you would have no idea it was ever there it has been like a week and it's holding up great :) it's like 2.00 at walmart and i got the all purpose formula. I think you guys should try this as well and like i said customer support said to use it.

[junkroxy]

Jack had a small crack in his skin on his back and when i did a live chat with customer service they said to use krazy glue brand glue so I went out and got it and it worked great rip is fixed and you would have no idea it was ever there it has been like a week and it's holding up great :) it's like 2.00 at walmart and i got the all purpose formula. I think you guys should try this as well and like i said customer support said to use it.

I found this infos about the glue:

"The chemical name for Instant Krazy Glue® is ethyl cyanoacrylate - a non-toxic, colorless, extremely fast-acting, strong adhesive. In its pure form, it can lift 2000 pounds per square inch.

Instant Krazy Glue® requires a "trigger" to activate its adhesive properties. Fortunately, that catalyst is common water, naturally present on almost any surface on earth. That is why it is important to always keep the glue container sealed tightly when it is not being used."

There's an official site too! :)
http://www.krazyglue.com/

Someone knows some other product like this for all the international members?

[Toyguy]

I don't know that particular brand but any cynoacrylate glue would probably seal it up. Potentially one thing to watch for is that most CA glues tend to dry very hard. I actually use CA glue as a finish on wood pens that I make on my lathe. Some types, though, have additives to make them flexible - I would think those would be perfect and in fact that is what I will try if Snort or Snuffles develop a tear.

[Patrkc]

I don't know that particular brand but any cynoacrylate glue would probably seal it up. Potentially one thing to watch for is that most CA glues tend to dry very hard. I actually use CA glue as a finish on wood pens that I make on my lathe. Some types, though, have additives to make them flexible - I would think those would be perfect and in fact that is what I will try if Snort or Snuffles develop a tear.

Your post got me thinking about Gorilla Glue. It's some real sticky stuff and quite flexible too. I used it to repair the rubber primer bulb on my lawn mower and it lasted almost 2 years. As long as it's used very sparingly, I think it could work.

[Robomom]

I'm already attached to my Fidget, so if it was a mechanical or electronics problem and he couldn't move ro respond I would be inclined to return him for a replacement. But for a skin tear I would just put a bandaid on it and consider it a sign that he was well loved and played with.