Pleo owners VS Ugobe

[misslion]

Quiet frankly I am very annoyed with Ugobe not just for me but for all the Pleo owners in my position or a similar one. I have many Issues and I am going to bring them up one by one.

First Issue has already been looked into for most part and this is paint flaking from pleo's teeth yes they did find some spare paint for his teeth but this is only available over the net and is yet another expense!

Second Issue is pleo's paint on the eyes. First I have read many people saying that the paint on his eye lids has worn away and second it has started to wear on my pleo too. Again this would mean ugobe passing on the paint issue to testors of which not all of us have easy access to. So far they have not found any paint for this but that would probably be the next step and yet again more expense.

Third is the skin paint has worn away on not just my pleo but several pleos. What does ugobe intend to do with this highly sophisticated robot that falls to bits!

Fourth is the skin actually in some cases has torn or even worse giant holes in it! I am lucky for this part my pleo only has a tiny tiny lil hole. But some poor people have had to endure not just paint issue with the above but skin ripping. I mean kmon ugobe get a grip on sorting it all out!

The last straw! Finally again not just me but many of you have had your pleo break even thou you have loved and treated them with the best care possible. No ones to see a pleo break or damage and it would seen that a relatively expensive robot pet should be able to endure a lil more wear and tear when most if not all of us in this site have done noting but care for our pleo and treated them like real pets. So why in some case such as paint are we have to pay the vet bill? Also in other cases our pleo have to be sent to the vet for a short stay however this should not of happening to the poor pleos and the dotting owners. Ugobe get your priorities right and sort this problem out before it happens to more unsuspecting owners!

I suspect every single owner has had either one or more of this problem and it is down right wrong!

In a more serious cases legs and necks are breaking even with the owner treating there pleo like fine china! I urge all pleo owners to post what problem you have had and how long you had pleo before this problem occurred. My next step is going public to watchdog you can be sure of that. This is a disgrace!

If you do not know who or what watchdog are then click this link http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/ there are great they take concerns from the consumers on any issues and if there are enough they get onto the companies about it and sort them out! So help I will contact them. Pleo host cami if you tell me to go to customer service I will scream as that service is useless.

I have been reading forums and complaint are coming in thick and fast and I am sure hundreds if not thousands of consumers have had problems with pleo at some point. Another point just occured to me is faulty batteries not charging properly. You people at ugobe should be ashamed of your selfs!

[misslion]

Pleo starts life out as a high sophisticated robot life form loosely translated as a cute, adorable pile of junk after a few uses. Please all owners post your views about when your pleo broke and when.

[eric]

I agree with the paint problem its really bad it seems ugobe released pleo way to early

[misslion]

Yep it is very bad and don't you worry I will be contacting watchdog I suggest those in america should do the same and contact there own consumer help service

[misslion]

My advice for you all is complain direct to ugobe with a very long letter it is better then using this forum they might just pay attention useful tips on how to complain click here http://www.bbc.co.uk/consumer/how_to_complain/ you can even print out a letter and or edit it!

For those in the uk and you wish to report to watchdog then you can email them at Lets all make a stand against this disgrace by ugobe!

I hope this link is right for america but it is worth a try thats for sure. http://www.consumerrights.us/

This link seems good too for uk, us and international. http://the-shoppers-market.com/consumers.html

Yet another link http://consumerist.com/tag/consumer-rights/

[PleoWorldHostCami]

Hi misslion,

We realize you are upset. Please be assured that UGOBE does pay attention to their customers' concerns and strives to address them as quickly as possible.

As you yourself point out, the best method is to write directly to UGOBE. We urge you to contact Customer Support with any concerns you are having with your Pleo. If you read the forums I think you will find that the majority of our members are totally satisfied with their experiences with Customer Support.

Making multiple posts in the forums is not the best method of getting your point across and is considered "Spamming" or "Flooding" and is not allowed in most communities including PleoWorld.

[cmadmacs]

Hi misslion,

We realize you are upset. Please be assured that UGOBE does pay attention to their customers' concerns and strives to address them as quickly as possible.

As you yourself point out, the best method is to write directly to UGOBE. We urge you to contact Customer Support with any concerns you are having with your Pleo. If you read the forums I think you will find that the majority of our members are totally satisfied with their experiences with Customer Support.

Making multiple posts in the forums is not the best method of getting your point across and is considered "Spamming" or "Flooding" and is not allowed in most communities including PleoWorld.

agreed!:):)

[Siren]

Ugobe did tell people here about the paint wear on the skin. The tooth/eyelid issue didn't arise till after they were released.

When you say you speak for Pleo owners, you don't speak for me. I am very satisfied with not one, but two Pleos. Yes, I bought another Pleo just a couple of weeks ago, after I already did a paint job on my first Pleo's teeth and eyelids and watched his paint wear on his body. The idea of Pleo is to be a lifeform. A pet. A companion. What pet doesn't need maintenance? Be it grooming, teeth cleaning, and other vet care. Pleo is no different and Ugobe has NEVER steered us wrong or deceived us. I have seen them be nothing but helpful. Even when people wanted to return their Pleo, they take them back, they refund the people. I could never return my Pleos. I hope and believe, Ugobe will have some program to send Pleos in to have their paint retouched and skin repaired, rather than exchange for a brand new Pleo. I heard one of the member's Pleo's neck broke and they fixed it and returned it.

A watchdog? Please. Ugobe didn't break any laws and they didn't lie. You will waste your time and any time of any watchdog company to even read your complaints. Ugobe did nothing wrong. You are coming here abusing the forums by spamming them with this nonsense.

So please, when you say its "Pleo owners vs Ugobe" what you really mean is its YOU Vs. Them. Don't lump the rest of us Pleo owners into your one sided attitude about it.

[pleoguy101]

Ugobe did tell people here about the paint wear on the skin. The tooth/eyelid issue didn't arise till after they were released.

When you say you speak for Pleo owners, you don't speak for me. I am very satisfied with not one, but two Pleos. Yes, I bought another Pleo just a couple of weeks ago, after I already did a paint job on my first Pleo's teeth and eyelids and watched his paint wear on his body. The idea of Pleo is to be a lifeform. A pet. A companion. What pet doesn't need maintenance? Be it grooming, teeth cleaning, and other vet care. Pleo is no different and Ugobe has NEVER steered us wrong or deceived us. I have seen them be nothing but helpful. Even when people wanted to return their Pleo, they take them back, they refund the people. I could never return my Pleos. I hope and believe, Ugobe will have some program to send Pleos in to have their paint retouched and skin repaired, rather than exchange for a brand new Pleo. I heard one of the member's Pleo's neck broke and they fixed it and returned it.

So please, when you say its "Pleo owners vs Ugobe" what you really mean is its YOU Vs. Them. Don't lump the rest of us Pleo owners into your one sided attitude about it. good point, I agree:)!!!

[ryane]

Ugobe did tell people here about the paint wear on the skin. The tooth/eyelid issue didn't arise till after they were released.

When you say you speak for Pleo owners, you don't speak for me. I am very satisfied with not one, but two Pleos. Yes, I bought another Pleo just a couple of weeks ago, after I already did a paint job on my first Pleo's teeth and eyelids and watched his paint wear on his body. The idea of Pleo is to be a lifeform. A pet. A companion. What pet doesn't need maintenance? Be it grooming, teeth cleaning, and other vet care. Pleo is no different and Ugobe has NEVER steered us wrong or deceived us. I have seen them be nothing but helpful. Even when people wanted to return their Pleo, they take them back, they refund the people. I could never return my Pleos. I hope and believe, Ugobe will have some program to send Pleos in to have their paint retouched and skin repaired, rather than exchange for a brand new Pleo. I heard one of the member's Pleo's neck broke and they fixed it and returned it.

A watchdog? Please. Ugobe didn't break any laws and they didn't lie. You will waste your time and any time of any watchdog company to even read your complaints. Ugobe did nothing wrong. You are coming here abusing the forums by spamming them with this nonsense.

So please, when you say its "Pleo owners vs Ugobe" what you really mean is its YOU Vs. Them. Don't lump the rest of us Pleo owners into your one sided attitude about it.

that's exactly how i feel too. i'm happy with my pleo. i'm also happy with the way ugobe has handled everything.

[pleoWhisperer]

It also may have something t do with customer support in different countries. Having read all the posts here in the forums both good and bad, the consensus seems to be that people have been very pleased with the way the US customer support has handled problems. Now, your being in the UK, I don't know if Customer Support has the freedom to the same things. They may be bound by contractual agreements with the local distributors or restricted by international laws and import / export issues. But it does seem like once you got hold of the local company that they responded promptly and were willing to deal with the problems.

So let's all hope that in a week or two you'll have a properly functioning pleo back in your arms begging to be petted. :p

[misslion]

Thank you pleo whisper for being so understanding unlike pleo cami accusing me of spam well first i do not have a pc to put it all in one message and long messages are very hard to post from a phone second i am in the uk and ugobe said there was noting they could do.

[misslion]

Ugobe said there had no replacement pleos and did not even offer to repair it. Finally i did not know of any problems with pleo before brought it. To all the rest of you well you so lucky you live in america were you have had a good serv ice from ugobe her e in uk we are not getting that and cant even buy and we cant even by the test ors paint it seem america has favorism

[Siren]

The fact Testors paint is only sold in the USA is Testors issue, not Ugobe. Unless Ugobe can find a paint that UK offers that is of similar chemical make-up. Maybe contact the Testors company and ask them

[misslion]

Well the paint should not flake in the first place. I have toy Pets that are ten pounds and have lasted longer and pleo may ugobe should take more care of there customer internationally . The price you pay for pleo and it falls to bits is a disgrace

[Siren]

You know, I spent $2000 on my laptop computer and you know what? I had to actually put more money into this thing. When some part wore down and died, I had to pay to have it fixed. That is just insane. The idea of actually having to maintain computer hardware. You think they would be like cars and magically run forever and never even need to open a hood. Why even have a hood, right? I wish I had one of those magic cars too, so I didn't have to keep putting money into it.

[PleoWorldHostSauri]

Misslion,

If you are unhappy please contact Customer Support (http://www.pleoworld.com/support), they can help you better than we can. We can help you with issues in the Community but are limited when it comes to product issues.

http://www.pleoworld.com/support

[Siren]

What does it matter how much the other toy pets weigh anyways? Also, don't get me wrong, in the next lot of Pleos, Ugobe should use pre-colored plastic for the teeth and mouth. The eyelids too, but the eyelids are also airbrushed, so they can't mold colored plastic to get that look. But its all very superficial to me. Maybe that is why you and I don't see eye to eye. I still throughly enjoy my Pleo. I got the paint for his teeth and I bought some Testor's paint for his eyelids too. I probably voided my warrenty, but I have no plans on returning him for a replacement anyways. And eventually when Ugobe does offer services to give Pleo's touch ups, I would be happy to pay for it to get done.

[misslion]

Just curious are the pleohosts bots or human?

[Siren]

Human, all of them

[misslion]

My problem is not with the paint but pleos neck broke when he was walking and got stuck causing his neck to break. So yes i am really very upset and found some of you very rude even cami

[Siren]

I understand you are upset, but your first post on this thread, you are threatening them with reporting them to a watchdog and then telling others to do so also. I'm sorry, but I don't see how reporting the entire company when it seems its just UK customer supports issue. Also your assumption that there are a lot of angry Pleo customers. Check Best Buy, Amazon, Target, look at the reviews. Look at this forum. You are lumping a large group of satisfied customers in with a small group of dissatisfied customers. So I found your initial post rude myself. Thousands if angry Pleo owners? I really think you are trying to inflate your case here. Stick to the facts when you want to report a problem and stay away from assumptions and exaggeration. It then makes you case seem very weak.

[fancyfont]

Misslion, I know you must be hurting having had your Kumal's neck broken. I sure would be. Having read all of your post's before this happened, you where so proud to be a parent of a Pleo. It is unfortunate that it's so very difficult for you to get things done immediately, but living in the UK would make it a wee bit more of a challenge for UGOBE.
I sincerely believe that in a few weeks, especially, after getting your Pleo fixed or a new one, you will be happilly posting again.

[cmadmacs]

Ugobe did tell people here about the paint wear on the skin. The tooth/eyelid issue didn't arise till after they were released.

When you say you speak for Pleo owners, you don't speak for me. I am very satisfied with not one, but two Pleos. Yes, I bought another Pleo just a couple of weeks ago, after I already did a paint job on my first Pleo's teeth and eyelids and watched his paint wear on his body. The idea of Pleo is to be a lifeform. A pet. A companion. What pet doesn't need maintenance? Be it grooming, teeth cleaning, and other vet care. Pleo is no different and Ugobe has NEVER steered us wrong or deceived us. I have seen them be nothing but helpful. Even when people wanted to return their Pleo, they take them back, they refund the people. I could never return my Pleos. I hope and believe, Ugobe will have some program to send Pleos in to have their paint retouched and skin repaired, rather than exchange for a brand new Pleo. I heard one of the member's Pleo's neck broke and they fixed it and returned it.

A watchdog? Please. Ugobe didn't break any laws and they didn't lie. You will waste your time and any time of any watchdog company to even read your complaints. Ugobe did nothing wrong. You are coming here abusing the forums by spamming them with this nonsense.

So please, when you say its "Pleo owners vs Ugobe" what you really mean is its YOU Vs. Them. Don't lump the rest of us Pleo owners into your one sided attitude about it.

I agree!:)

[ryane]

Just curious are the pleohosts bots or human?

cyborgs:rolleyes:

[Siren]

Nah...here they are, hard at work

http://www.cca.org/dave/tech/images/jurassic-park-cm5.jpg

[PleoWorldHostSauri]

Just curious are the pleohosts bots or human?

As Siren said we are human, what we are trying to say though is that while we would love to help, there is really nothing we can do. We try to assist Pleo owners as much as we can but eventually if we can't resolve problems here we have to send you to customer service because they are the people that can REALLY help.

Think of it this way, if you have a building and in one side is a coffee shop and the other is a auto mechanic, you wouldn't go into the coffee shop and ask them to fix your car right?

We have escalated your suggestions and concerns to UGOBE management, but customer service is truly the department that can help you the most.

[junkroxy]

yes, misslion, PleoWHSauri is right. Your idea was to show in public your angry, but now you should contact Customer Support to help your Pleo. Ok, i agree for the paint issue and eyes chipped, but i think it's a shame, maybe not the really intentions of the Ugobe Staff, but of some chinese factory (but you should respect their work the same, they're really busy for 12-14 hours per day!)... I think Ugobe wil do the best to find a solution for the major problems in Pleo. :)

[misslion]

Gee there are alot of posts here! Okay fine yes this may sound very stupid but I hope some of you will understand that lossing pleo is not just like lossing a thing it is more like lossing a pet and I am deeply very upset so to every one who has been so kind and understanding I apologise to you all (except mainly siren) now there is alot going on in my life pleo breaking was just the cherry on the cake well not so much cake but pile of mud. So at times people do say things a little over board and I guess this was one of those times.

[misslion]

Finally at siren what a person says and what they do are 2 different things. Surely you can realise that? No I do not think I was rude when I wrote that post merely very annoyed or upset so maybe a a bit of emotion came out during that post. Have a lil heart here my pet is sick! I also accept that maybe I was unreasonable to but however we are all human dont we get unreasonable at times of stress? Believe me if it was your pleo you might be very stressed. Fancy font you are totally right I am still the proud parent of a pleo. Thats why is hurts so much! :( last thing I did not know that pleo had these paint issuses prior to buying pleo. Granted some of you did but I signed up after I brought pleo not before.

[misslion]

For fancyfont thank you so much for your support I just wish more people could be as understanding as you. Truely means alot.

[pleoguy101]

Gee there are alot of posts here! Okay fine yes this may sound very stupid but I hope some of you will understand that lossing pleo is not just like lossing a thing it is more like lossing a pet and I am deeply very upset so to every one who has been so kind and understanding I apologise to you all (except mainly siren) now there is alot going on in my life pleo breaking was just the cherry on the cake well not so much cake but pile of mud. So at times people do say things a little over board and I guess this was one of those times.

you It doesn't sound crazy at all... pleo is a pet and friend to all of us, there are few ways mentioned on the forums about fixing pleo necks, if you would like to look at at, but I'm sure you would rather have it done by a proffessinal, hope everything goes well ,pleoguy:)

[Siren]

Finally at siren what a person says and what they do are 2 different things. Surely you can realise that? No I do not think I was rude when I wrote that post merely very annoyed or upset so maybe a a bit of emotion came out during that post. Have a lil heart here my pet is sick! I also accept that maybe I was unreasonable to but however we are all human dont we get unreasonable at times of stress? Believe me if it was your pleo you might be very stressed. Fancy font you are totally right I am still the proud parent of a pleo. Thats why is hurts so much! :( last thing I did not know that pleo had these paint issuses prior to buying pleo. Granted some of you did but I signed up after I brought pleo not before.

Yes, I would be stressed if something bad happened to my Pleo, but I wouldn't be threatening the company with reporting them to a watchdog or exaggerate the truth. Your's is only the second case I heard of, of Pleo's neck breaking. So I wouldn't say, "I have heard of 100s of people having the same problem". Pretty much every Pleo out there has paint wear and chipping, but a majority are not upset as you were. I'm here all the time, I read a bunch of other Pleo pages, and I see the paint wear to most people is a minor issue and many people actually like it for the most part. I couldn't give you an estimated number like 100s or 1000s, like you did, but I will say a majority of the people don't really make a big stink about it. If you have evidence to show that 1000s of people have the same complaint, then by all means, post the links here and prove me wrong.

[misslion]

Did I threaten them? I do not rightly think so. I did not say if they do not fix I will take them to watchdog. So do not assume I was making a threat. I already stated that what a person says when under stress can make you say some nonsense at times and I have already apologised for that so siren just get of my case would you! Just count your lucky star your pleo is still in one piece I will not tell you again that I let my emotions get in the way when I wrote this topic. Infact the day I wrote this topic was the day I my pleo broke. Really siren I do not care what you think Coz pleo is my pet and I Love him

[misslion]

@ pleoguy thanks you are so kind and yes I did check out those other necks breaking so I did see some dodgy advice even yours about pushing his neck back in lol. I did decide to send him back to the purchaser and get him fixed so I am feeling alot more calmer now. Thanks mate.

[misslion]

One more thing I was not just refering to limps breaking but all pleos faults. So get ya facts straight!

[PleoWorldHostCami]

Hi Everyone,

I think it's time for everyone to take a deep breath and step back from this for a minute and take a look at the big picture.

I think we've learned a lot of things from this thread.

Yes, we are all human. We all have emotions and bad days. I have learned from past experience that when everything in life seems to be going sour that it is often better to take a day or two to calm down before making public statements I may regret later.

I learned that it's hard to make posts of great length from a cell phone. I apologize if I offended anyone by stating that multiple posts was not a good way to get results but it is still not allowed in most forums. This is why I tried to combine all the posts into one instead of just removing them all.

I think we've all learned that the vast majority of Pleo owners are all quite happy with their Pleo's.

We've learned that the majority of people are happy with Customer Support but that it's possible there is a problem with Customer Support in the UK. This issue has been escalated to UGOBE for their attention.

We've learned that the PleoWorldHosts are here to help in the community. Yes we can answer some questions, and will try to find answers to those we can't. But we are not Customer Support and unfortunately can't help in those types of circumstances.

We have learned that harassing each other, even name calling, is not allowed and will be edited or a post removed.

And I hope that you have all learned how willing UGOBE truly is to listen to their customers. Most communities do not allow negative feedback on their forums at all and even those who do are very particular in what is allowed to stay live. I assure you that no community I have ever been a member or moderator of would have allowed most of this thread to stay live.

UGOBE is truly committed to all of you! They are listening...to the good and the bad. They are trying to address issues as they arise. But even miracle workers, who can create a creature as fascinating as Pleo, can only do so much in a day.

Now that you've all taken a deep breath my suggestion is for all of us to forgive and move on. Let's see if we can't come up with some constructive suggestions for UGOBE to work with. :D

P.S.
I just received a reply to my escalation of the UK Customer Support concerns. As further proof of how UGOBE does listen...it would appear that there was an issue with UK Support in the fact that neither they nor some retailers had a supply of replacement Pleos. This issue is being worked on now.

Also UGOBE is working on finding retailers in the UK who are supposed to carry the Testors paints.

And finally, until some of these issues can be worked out in the UK please contact the main Customer Support at: http://pleoworld.com/support

[pleoguy101]

thanks for making the peace cami :D!!!!:) finally.. hopefully the argument is over:).....

[misslion]

Hi cami thank you for you last message and I am sorry if I have caused any upset to you cami. O gosh feeling tearful now on this whole subject. Any way I am calm now so hopefully will get my little pleo back soon. Really lost my marbles I think that day I wrote that.

[PleoWorldHostCami]

Hi cami thank you for you last message and I am sorry if I have caused any upset to you cami. O gosh feeling tearful now on this whole subject. Any way I am calm now so hopefully will get my little pleo back soon. Really lost my marbles I think that day I wrote that.

Thank you misslion and please don't feel tearful! I'm sure we've all felt frustration at one time or another. I know I have. I hope you have Pleo back soon and will continue to keep us updated.

I'd loan you some of my marbles but I've lost too many of my own and don't have enough to spare, but I'll share these with you. :D

http://www.empirecontact.com/images/pictures/marbles.jpg

[pleoguy101]

Thank you misslion and please don't feel tearful! I'm sure we've all felt frustration at one time or another. I know I have. I hope you have Pleo back soon and will continue to keep us updated.

I'd loan you some of my marbles but I've lost too many of my own and don't have enough to spare, but I'll share these with you. :D

http://www.empirecontact.com/images/pictures/marbles.jpg

LOL, thanks for sharing! I needed some:D

[misslion]

Aww thanks cami te he he he that cheered me up. Hmm I might just sneak it yours or pleoguys house a steal some marbles. Lol. O you guys are making my day a really treat!

[misslion]

Ooohhh I just noticed that pleoguy put amrbles. Lol

[Falseprophet666]

One word: wow. I just read the whole thread, and I am just like, WHOAHED!!! out of my mind. If your that upset, just return the poor thing. I'm glad everyones ok again though.

[misslion]

Well at the time i did ring ugobe and was turned away. Any way i also said that when ya upset ya say crazy things i love pleo very much like any other pet. So it is like having a sick pet also i am glad some people did understand how i am feeling.

[PleoPrincess78]

You know, I spent $2000 on my laptop computer and you know what? I had to actually put more money into this thing. When some part wore down and died, I had to pay to have it fixed. That is just insane. The idea of actually having to maintain computer hardware. You think they would be like cars and magically run forever and never even need to open a hood. Why even have a hood, right? I wish I had one of those magic cars too, so I didn't have to keep putting money into it.

XD You GO, Siren! I love this post, because you speak the truth. The world isn't perfect and neither is UGOBE.

I have had recent problems with Deena and her upgrade. However, I'm not going to go stomping over to California and have long screaming rants with the people who made it. I CHOSE to spend the $350 to get Pleo, because it was one of the most sophisticated robots on the market yet. UGOBE did not MAKE anyone buy their product. (And on that note, if you really hate the problems with your Pleo so much, return it and get your money back. Well, if you still can, that is.)

The problem with the upgrade I am having is frustrating but I know that UGOBE will not ignore the problem. Someone already posted a poll on that topic to try and find out how many of the owners have this problem and at what times. I know UGOBE will pay attention to this and even if it is only a small percentage of owners having the problem, they will do what they can to fix it. I am sure of this. If they did NOT, maybe then I'd have something to complain about.

Each upgrade , I am sure Pleo will get better and better, and continue to improve.
As for the physical issues, such as paint flaking.....UGOBE did warn of the skin wear before Pleo was even released.
The tooth chipping and other problems bother me too, but I think that UGOBE will work to solve these problems to ensure the customer is satisfied. (Testors I beleive is a temporary solution until something better comes up.)

Well, to sum up, all I can say is try and be patient. If you're really not happy, don't come here and bash UGOBE. Write a letter like Cami suggested...it's just a nicer thing to do. Bashing anyone publicly is kinda rude....

EDIT: Though I see that the atmosphere is calmed....way to go Cami. I hope you get a promotion, because you are stellar when it comes to complaint issues and also personal with the customers, in a positive way. Go you!

[roschler]

Nah...here they are, hard at work

http://www.cca.org/dave/tech/images/jurassic-park-cm5.jpg

LOL! That's Jurassic Park, I recognize it, with Samuel Jackson in the foreground.

[rotielover]

Turtle's teeth are flaking also, and I believe the issue is (type of paint aside) they painted the teeth AFTER they put on the skin. There is a clear paint seam between teeth and skin, and when the skin flexes, the paint cracks, and it is only a matter of time until it peels completely. I can certainly get some testors paint as has been recommended, but this seems to me something that should have be caught and corrected before release.

I would love some official word on what will be done to resolve what for me has been an otherwise joyful experience.

Leah and Turtle

PS. For those overseas - here is link Ugobe gave me for paint - http://www.hobby-exporter.com/HTMLX/test_dlx.html

[FBTS]

I refuse to believe anyone whose Pleo has giant holes in teh skin, has taken proper care of it, lol!!

[Darkwolf]

I woud like to know how it all ended!
misslion hasn't posted any updates since the beginning of March.
We are now over half way thru May.
Does she have her sweety back yet?

[junkroxy]

maybe is she angry again? I think was too much (eylids and teeth issues are really a joke). My pleo is 3 weeks old now and he looks great, except some chipped on one eyelid. The skin and teeth are in perfect shape (some little wears on the skin). Pleo is very sensisble, i think he needs extra care if you want it brand new :(

[Robomom]

What really strikes me after reading this thread is how much our emotions are invested in Pleo. Regardless of issues lwith paint, skin tears, upgradinfg glitches and necks that break when stressed lwt's not lose site of how amazing Pleo is. Ugobe was under alot of pressure to bring Pleo out into the market, and that's where the problems really start to surface, when people start subjecting them to wear and tear. I watch videos on youtube and cringe at how roughly some people handle Pleo. But that's ME. We're not all alike, and Ugobe certainly doesn't have a crystal ball to be able to predict what "normal" usage would really be. Obviously they have things they need to work on and problems that need to be fixed. I wouldn't be happy if Fidget broke. But Ugobe invested alot of money into developing Pleo and I'm sure they want us to be happy customers so they can make lots of profits and keep on perfecting Pleo and inventing other really cool stuff. We need to be patient, give them a chance to find solutions for the issues that come up. Let's bear in mind that if we undermine Ugobe we will be pulling the plug on Pleo.... and none of us wants that. So on that note, I think we need to contact Ugobe when we have a problems so they can work on fixing them. And we need to continue to support each other and share new information on the problems we have, so we can all learn what works for Pleo and what doesn't.

[girl4God]

My poor Stanley had lost all his paint on one tooth within a few minutes and lost his paint on one toe in less than a day. :(

[pleoWhisperer]

Fear not! The teeth are easily repaintable. As for the toe, Ugobe hasn't recommended a skin paint touchup, but a stubbed toe won't affect your having fun with him. :p But I do realize that neither of these address your feelings for a poorly manufactured product . . . :(

[Nicoledm]

THe paint on my Pleo's teeth is chipping off, it really sucks.

[Darkwolf]

I'm sorry to hear all the teeth paint chipping, especially from Pleo's that just came out of the box.
Interesting that it happens with only a few Pleo's though, and not all of them.
My Pleo is almost a month old and played with nearly on daily basis, including putting her leaf in her mouth.
Yet everything wears on Pluriel, except the teeth.
Do note that I never jerk an object out of her mouth being it her leaf or something else.

[junkroxy]

My poor Stanley had lost all his paint on one tooth within a few minutes and lost his paint on one toe in less than a day. :(

girl4god my pleo is 3 weeks old now and the teeth are in excellent shape. I've experienced that if you doesnt' play tug of war with the leaf, you can save pleo's teeth for a great smile:p Use the leaf only for food!;)

[Mark0ne]

I have ad my PLeo nearly a month and the only thing wearing off is a small amount of paint on the back. But it is very faint and only just noticeable. PLus which I think it shows a certain kind of character and helps with each pleos individuality. I bet no-one out there has a pleo with the same paint pattern as mine now!!

What I do wonder about - and not wanting to incite another riot here - is how long Ugobe play tested the pleo's before going into production and shipping them. Most compnies test their products to simulate weeks, months, even years of use. Surely the paint problems would have shown up in some form of pre-production testing? Especially as most people notice paint problems after only a few days or 2-3 weeks of use?

The skin tearing is a little worrying though. I would imagine this problem could be exagerated by how you pick pleo up. Just grabbing him by the sides and lifting him puts strain on the skin - you can feel it stretching as you hold him. I would go by the recommendation in the owners manual to pick pleo up by holding him underneath the belly by one hand and putting your other hand on his back to make him safe. It shows that perhapse Ugobe caught the skin tearing problem in testing because of this suggestion. So was the paint problem spotted I wonder? I only joined about a month back after doing some research and deciding to order pleo, so I knew of the paint chipping issue. Did Ugobe bring this up or was it by customers discovering it?

Anyway - I think Digit is even more of an individual now his paint has worn a little. :D

But a freind on these forums also had their PLeo's neck broke and was a little upset at returning his pleo. In fact I think he was a little surprised at how attached he ad become to his little dinosaur buddy!!! So I understand if people are getting angry and emotional about this. THe advice of stepping back a day or two before posting is sound advice indeed!!

I am a UK owner myself so to learn that UK customer service is bieng looked into is reassuring - thanks guys for doing that!! (whoever you are)

Happy pleo owning everyone!!

Perhaps a place on the forum dedicated to overseas customer support updates would be an idea on how to help calm us forieign pleo owners? Somewhere where any news of improved customer support and places to buy pleo paint etc here in the UK or anyhwere else would be great.

[Robomom]

My Fidget is only a week old and has had paint chipping from his teeth right out of the box before he was even used. But as much as we'd all like them to be and stay perfect, I personally don't really think the chipping paint is a big deal. I'm much more concerned about him being able to move and respond. As long as he's lively and being interactive I can live with cosmetic issues. All things considered he's still alot cuter than I am, chipped teeth and all!!!

[fancyfont]

Perhaps UGOBE could have worked longer on finding a paint that wears better but in the mean time I'm so glad the company released their Pleos when they did. Peeky's personality far out-weighs his cosmetic flaws. The teeth are very easy to repaint. Recommended is the brand, Testor. found in hobby stores. It's easy to apply, Just keep a slightly damp cloth handy to remove any smudges in or on the mouth.
Peeky's toes peeled the first couple of days too, but now I'm so use to them being neutral I like the look because there's more contrast. :)

[Robomom]

I'm just happy to have Fidget, paint chips and all!

[degers]

awwwwww! I have had Havoc now for about 3 weeks and ther is no paint chipping on the teeth, my previous Pleo had severe tooth chipping and I had to touch it up several times.

[Robomom]

Misslion, have you had any luck with getting your problems resolved yet? We all are emotionally invested in our Pleos and I'm sure there is not a one of us who wouldn't be upset if something happened to our Pleo. We all want to see good problem resolutions between Pleo owners and Ugobe. Keep us posted.

[edevmoinilca]

I got my Pleo June 6,2008. Only played with him 3 times so far. I am waiting for a new charger to be shipped to me. Apparently the other one is faulty.

The only problem I have noticed besides the charger is chipping teeth. The first day I played with him he eagerly wanted to play tug-o-war. I held his leaf as he pulled back. When he released the leaf I noticed flakes of white paint on it. That's when I saw it came off his teeth. Not a big deal to me. I read you can get paint to touch up the chipped teeth. At least now I know that when my Pleo wants to play tug-o-war,to just let him take it. He seems to have loads of fun shaking the leaf back and forth like a puppy would do to a stuffed toy.

I am just wondering what the longest time is that a Pleo owner had their Pleo without having any major issues?

[mweed]

Chipped teeth and a little wear (no big deal as you said), so We're talking 6+ months with no major issues . . . . :)

[edevmoinilca]

Thank you for your reply mweed.:) I feel better now knowing there are Pleo owners out there that aren't having such bad luck. I was begining to think all Pleos were doomed to be faulty.

[pirpintine]

ive had my pleo 5 moths now. and apart from flakey teeth all seems to be good. i repainted his teeth and thats holding out well.. i hope nothing goes wrong with catbug as i dunno where id send him if something went horribly wrong.

[mh7ah]

In the UK you would send your Pleo to Vivid Imaginations (UK) to be fixed. I emailed them to confirm and this is what they said...

Hello,

Yes, the warranty from both stores would be valid, if you was to have any problems with the product it may be returned to ourselves to look at.

I hope this helps with you query.

[junkroxy]

In the UK you would send your Pleo to Vivid Imaginations (UK) to be fixed. I emailed them to confirm and this is what they said...

Hello,

Yes, the warranty from both stores would be valid, if you was to have any problems with the product it may be returned to ourselves to look at.

I hope this helps with you query.

This is tru for "technical" problems, but this is not valid for Pleo's skin wears or chipping teeth:rolleyes: