Pleo Not Functioning, Freezing, Napping too Much

[Sevy]

My son's Pleo ; 'rocket' seems to have frozen and he won't do anything!!!!

[Tastentier]

Is the On/Off switch turned on? If so, perhaps your Pleo is only napping. In that case he should wake up when you stroke or pat his back. If that doesn't help, try picking him up and holding him upside down. If he still doesn't do anything, he might have run out of battery power. The battery only lasts for about an hour before it needs to be recharged.

[PleoWorldHostCami]

Is the On/Off switch turned on? If so, perhaps your Pleo is only napping. In that case he should wake up when you stroke or pat his back. If that doesn't help, try picking him up and holding him upside down. If he still doesn't do anything, he might have run out of battery power. The battery only lasts for about an hour before it needs to be recharged.

All very good suggestions Tastentier.and thank you very much for being so helpful. :D

[eric]

When i turn on my pleo by the button he tends to make one noise & stop r freeze
I have gottin him working by moving him & rubbing him


Is this normal to freeze? his eyes dont even shut when he does it

[ZED]

the button does volume.. each time you press it it "roars" to allow you to hear the volume.
Beyond that I don't know.

[Limesunfire]

is that the button that isnt the on off button the other one?

[Limesunfire]

It says in the manual "Pleo may stop operating or "lock up" when receiving an electrostatic discharge. Simply turn the power OFF and then back ON to resume play"

[eric]

the no & off button i ment

[cam]

when I turn it on, ,my pleo just says the wake up "huh" and moves for a split second then stops.

I can turn him off and on and he just does the same.

[PleoWorldHostSauri]

Hi Cam, can you give us some more information? Like have you tried putting Pleo back into shipping mode, how long have you let him sit after that initial reaction, does he respond if you touch him on the rump?

If you want to talk to customer support they have a live chat open during the day and a contact form for email at the following address.

http://www.pleoworld.com/support

[cam]

I have tried manipulating all of his sensors. Picking him up flipping him over, no change at all.

If left on he will occasionally make the "huh" noise again, sometimes with movement sometimes without.
pretty sure he's "bit it". I have sent a note to the contact us thing requesting instructions on warranty return.

[PleoWorldHostSauri]

I have tried manipulating all of his sensors. Picking him up flipping him over, no change at all.

If left on he will occasionally make the "huh" noise again, sometimes with movement sometimes without.
pretty sure he's "bit it". I have sent a note to the contact us thing requesting instructions on warranty return.

I am sorry you are experiencing problems, if you have any other issues please let us know.

[Caaahl]

when I turn it on, ,my pleo just says the wake up "huh" and moves for a split second then stops.

I can turn him off and on and he just does the same.

Is the battery cooled down, before you switch on pleo? Otherwise pleo will shut down only moments after "booting".

[cam]

the battery is fine.. but according to the technician (and as I suspected) pleo is acting in a "no charge" condition. I have tested the battery and charger. They seem to be fine. Battery is showing 8.3 volts. It was working one second and not the next. without ever going to sleep. Some little thing in there fried/failed. Pleo's getting a nice post marked coffin and going back to the big pleo yard in the sky.

[boof]

hello my pleo is doing the same and i have checked all the same things. It just snores then does nothing. It has gone from being very active to 'dead' . My kids are distraught and the uk helpline was useless and no one has got back to me from Pleoworld. Any help would be gratefully received

[PleoWorldHostCami]

hello my pleo is doing the same and i have checked all the same things. It just snores then does nothing. It has gone from being very active to 'dead' . My kids are distraught and the uk helpline was useless and no one has got back to me from Pleoworld. Any help would be gratefully received

Hi boof, sorry you are having problems. :(

How did you contact Customer Support and how long ago? If you used the form or EMailed then I would give them at least 2 or 3 working days for a response. You might also try the live chat, you can find it on the contact page here. http://pleoworld.com/support/contact

[boof]

Hi boof, sorry you are having problems. :(

How did you contact Customer Support and how long ago? If you used the form or EMailed then I would give them at least 2 or 3 working days for a response. You might also try the live chat, you can find it on the contact page here. http://pleoworld.com/support/contact


I have tried the live chat several times but it always says its closed, i'm not sure how far ahead or behind they are with the times. Its two days ago so hopefully some one will be in touch early next week. I must admit but i'm starting to miss the little devil walking around exploring, I have tried chat again and it sates 'chat starting ' but then nothing happens!!!

[PleoWorldHostCami]

I have tried the live chat several times but it always says its closed, i'm not sure how far ahead or behind they are with the times. Its two days ago so hopefully some one will be in touch early next week. I must admit but i'm starting to miss the little devil walking around exploring, I have tried chat again and it sates 'chat starting ' but then nothing happens!!!

Hi boof,

I just tried the chat and it worked just fine for me. I'm going to guess there is some sort of issue with the chat not working with your computer. :(

Why don't you try the "Support" form here http://pleoworld.com/support/contact or EMail your question directly to support@ugobe.com

Let us know how it goes. :)

[boof]

Hi boof,

I just tried the chat and it worked just fine for me. I'm going to guess there is some sort of issue with the chat not working with your computer. :(

Why don't you try the "Support" form here http://pleoworld.com/support/contact or EMail your question directly to support@ugobe.com

Let us know how it goes. :)

yep vista is great!!!

accessed chat via Xp on my laptop. 's[oke ' to some one called Lawrence very helpful stated that the problem is with the battery or charger or both. He suggested monioring the time it takes to charge then how long it will play for. i left the battery on charge all night and it would not wake the pleo up. But he did day to get back to him if it didn't work. so sitting watching a red light waiting for it to turn green and praying the little un will wake up, as the kids are doing my head in!!!!!!!!!!!!!!!!!!!!!!!!!!!:eek:

[bonkorama]

Boof - try deleting your cookies and logging on again.
Sometimes its simply cookie weirdness.

[bologdl]

I had to return my Pleo today and this is my second RMA. First had a bad charger/battery now Pleo freezes even with the holiday download Pleo will dance an sing an freeze. Now for the unexpected I had to pay for the shipping cost.I live in New England so my options where USPS for $30.00 or UPS for $50.00. The problem was the RMA return address in the remote section of Idaho according to UPS. So I did not build the defective Pleo but I guess it needs to be my problem. So it is sad to say I own a expensive Pleo that has had multitude of problems right out of the box..

[pleoguy101]

my pleo somtimes takes a slight freeze, either I have to touch him, or he just fixes himself:)

[ryane]

it could also be a hot battery. after charging it up, make sure you let it sit and cool down. i was impatient the first time i ran pleo and just put it right in and turned him on. he was freezing up quite a bit and i believe it was because of that.

[bologdl]

I have a trick told to me from customer service at Ugobe. It might help narrow the problem down.Download the Ugobe Holiday Pleo file from downloads. Make sure you have a fresh charge on your battery before starting. Copy it onto a SD card and place it in Pleo. Pleo should continue to sing and dance until you remove the SD card. If Pleo freezes then you might have a defective one like mine. The downside is if you get approval for a RMA return shipping cost is on you as it cost me $30.00 to ship Pleo USPS. UPS wanted $50.00 to ship from the East coast to Ugobe rural Idaho.

[ryane]

...but if your pleo freezes while running the holidaypleo program it might be an sd card compatability issue. i tried using 256MB pny cards but they won't work...

[mcr2582]

The first charge seemed to go pretty fast, as did the second. They didn't seem to last 45min but maybe the time flew by! I hadn't played with him for a few days and charged the battery overnight. Today I brought him to work and he seems stuck. I turn him on and he says "huh" moves a bit, then says "huh" moves a little, and repeats. That's all he does... I looked in the battery compartment and the single terminal looked bent over so I bent it back with my finger. It's mostly straight now and I'm fairly confident it's coming in contact with the battery, but the problem persists. I'm charging the battery again now, we'll see if that helps. If not, I'm not sure what to do.

Michael

[mcr2582]

I guess it just needed a good charge. Last night the light turned green within 20min, and even though I left it on overnight it apparently didn't charge fully. I charged it today and now it works fine. I am beginning to see the paint chipping on the teeth, and I already saw discoloration on the skin. Since they're simply tough sensors, I've gone to trying more to touch rather than "pet" as that should keep the skin up better.

Michael

[cmadmacs]

I'm glad to hear your pleo is doing fine now. I'm lucky so in that my pleos have shown any sign of chipping of their teeth.

[pleoguy101]

I'm glad to hear your pleo is doing fine now. I'm lucky so in that my pleos have shown any sign of chipping of their teeth.

no teeth chipping?? awsome:)

[Raddad]

I've had my Pleo since Christmas and have gone through numerous battery recharges with no issues at all, where the Pleo was turned on and doing his thing on a daily basis. This last week I was away and Pleo sat there with a discharged battery inside. Last night I charged up the battery, all looked fine (on charger), this morning I placed the battery into the Pleo. He did not move at all and made a few noises than went silent.

I tried turning switch on and off, removing and putting battery back in, holding him upside down, tapping on all the sensor locations - still no reaction at all.

Any ideas?

Thanks

[PleoWorldHostCami]

I've had my Pleo since Christmas and have gone through numerous battery recharges with no issues at all, where the Pleo was turned on and doing his thing on a daily basis. This last week I was away and Pleo sat there with a discharged battery inside. Last night I charged up the battery, all looked fine (on charger), this morning I placed the battery into the Pleo. He did not move at all and made a few noises than went silent.

I tried turning switch on and off, removing and putting battery back in, holding him upside down, tapping on all the sensor locations - still no reaction at all.

Any ideas?

Thanks

Hi Raddad, sorry you are having problems.

By any chance did you put the battery into Pleo straight from the charger and if so do you know if the battery felt warm/hot? If so, letting the battery cool could solve this problem.

If that isn't the problem then please contact <TABLE style="WIDTH: 191pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=255 border=0><COLGROUP><COL style="WIDTH: 191pt; mso-width-source: userset; mso-width-alt: 9325" width=255><TBODY><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: #f0f0f0; BORDER-TOP: #f0f0f0; BORDER-LEFT: #f0f0f0; WIDTH: 191pt; BORDER-BOTTOM: #f0f0f0; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=255 height=17>Customer Support (http://pleoworld.com/support) for assistance.</TD></TR></TBODY></TABLE>

[Nats]

My Pleo's first word when he wakes up (gets turned on) is "huh?".
He says huh allot! he turns his head to the right and says "huh?" then turns to the left and says "huh"?
Most of his behavour paterns are quite predictable. For example, I know when he is going to start walking, he lets out a little "Moooo", then starts moving forward. But I do still get at least one suprise every time I turn him on.

[pleoguy101]

My Pleo's first word when he wakes up (gets turned on) is "huh?".
He says huh allot! he turns his head to the right and says "huh?" then turns to the left and says "huh"?
Most of his behavour paterns are quite predictable. For example, I know when he is going to start walking, he lets out a little "Moooo", then starts moving forward. But I do still get at least one suprise every time I turn him on.

yes.. some pleo's (like mine ) can be predictible, but there are always some surprises:) I somtimes know what my dog is going to do:) :D

[InNM]

My Pleo has the white paint chiping off his teeth too.
Today, I took Fossil out to a fellowship meeting. I first show him to some kids and they were amazed. One eventually took him into another room and showed their parent. Pretty soon a crowd was gathered and watching him move and they too were astounded. Most of them were women, but they wanted to know more and I gave them this web site.
The first time out proved pretty amazing.

[Raddad]

All seems to be ok now.

The battery was a bit warm to the touch when I put it in - so that could have been it.

Thanks for the prompt response

[PleoWorldHostCami]

All seems to be ok now.

The battery was a bit warm to the touch when I put it in - so that could have been it.

Thanks for the prompt response

You are welcome. I'm glad everything is OK! :D

[pleoguy101]

when I turn it on, ,my pleo just says the wake up "huh" and moves for a split second then stops.

I can turn him off and on and he just does the same.

this usually happnens when pleo is out of battery, but didn't have the energy o go into (sleep mode) this happens to my pleo somtimes too.

[cam]

Got my new pleo. They wanted to send me a battery... but I had fully tested the battery. If it was bad.. it wasn't bad enough to do what pleo was doing.
SO.. I explained that I wasn't happy with them sending me a new charger..then me sending mine back.. they said.. ok.. send back the pleo. Which was what I was hoping for. I appreciate trying to replace a 75 cent charger or 2 dollar battery before the pleo from their point of view... but I want nothing of it.

They couldn't figure out how to send me the fedex label to send it back at their expense.. they tried several times but just got a link to the fedex log in page and a blank pdf.

I sent it back at my own expense (apprx 30 bucks after insurance and delivery conformation). I was kind of curious as to what they would find wrong with it. But all I got back was a fedex number and a "your pleo is on its way".

SO.. went as anyone would have expected. One thing I was a touch irritated by.. it was hard to find the "support" page. I think I actually typed it in. Maybe I found the link at the bottom of some faq page or something. (i didn't come back here for it) Then on the support page, my options were e-mail or "live chat". No phone number.
The live chat went smoothly. Connected right up. Those things always go slowly though. i guess its the lack of filler talk. Just "hang on a second".. go mow the lawn ... "did you try (#2 in the trouble shooting manual)". THis was after a few emails back and forth.. I got sick of that type of conversation and got off work early to hit up the chat line.

I was trying to give them a rating.. out of 5... 3.5 to 4. If shipping had worked it would be an easy 4 or better. If a phone number was available (or able to be found easily) and free shipping we'd be looking at 5.

[rckclmbr]

I was trying to give them a rating.. out of 5... 3.5 to 4. If shipping had worked it would be an easy 4 or better. If a phone number was available (or able to be found easily) and free shipping we'd be looking at 5.

Cam, sorry to hear about your experience. I've actually had the opposite -- first I had battery problems, and without going into the chat, I received a phone call from support. They sent a new battery and charger right out to me, and a FedEx label to return the original one at their expense.

Lately I've had a few other problems with Pleo, and while I was hoping to keep mine until they came up with a solution, support helped me realize that my best bet for now was probably just to get a replacement and hope it didn't have the same issue -- so again, this was all done via phone and from their initiative. So they sent me an RMA number as well as FedEx label in order for me to drop Pleo at FedEx tomorrow.

If you have problems in the future, I recommend the customer service guy I've been dealing with -- just call support and ask for Kurt. He's been very helpful and had no trouble sending the FedEx label.

[cam]

Oh yes, I forgot.. they did try calling me.. but, I have a job. So they couldn't get in contact with me during the day. Nor can I call them from work. That's on the list. Companies that bother to have customer service hours that only suit stay-at-homes.
Drives me nuts.. always coming home to check my phone... "so if you call me back before 4pm eastern time.." YEA.. Right.. Not even if I worked on the east coast! Some businesses even have those 10-2EST mon tues thurs hours.. for customer "service". More frequently I end up staying up all night to catch 9 am on the east coast for important things. Such is the price of earning a good living....
anyway.. I rant...


So... they figured out the sending of an electronic fedex label. Good. It shouldn't be that hard. I have an full version of acrobat so it should work.. but it didn't.

Let me know if your pleo comes back acting different than your old one. Mine seems to be different. In a good way.

[rckclmbr]

Oh yes, I forgot.. they did try calling me.. but, I have a job. So they couldn't get in contact with me during the day. Nor can I call them from work. That's on the list. Companies that bother to have customer service hours that only suit stay-at-homes.
Drives me nuts.. always coming home to check my phone... "so if you call me back before 4pm eastern time.." YEA.. Right.. Not even if I worked on the east coast! Some businesses even have those 10-2EST mon tues thurs hours.. for customer "service". More frequently I end up staying up all night to catch 9 am on the east coast for important things. Such is the price of earning a good living....
anyway.. I rant...


So... they figured out the sending of an electronic fedex label. Good. It shouldn't be that hard. I have an full version of acrobat so it should work.. but it didn't.

Let me know if your pleo comes back acting different than your old one. Mine seems to be different. In a good way.

Cam:

Yeah, I can understand how it'd be difficult to get in touch with them that way. They usually called me around 5pm-ish my time, right when I had gotten home.

I'll definitely let you know if my Pleo acts any differently .... hopefully the whole exchange will be a quick process so that I'll have my new Pleo soon. :)

What differences are you noticing?

[cam]

I posted another thread (http://forums.pleoworld.com/showthread.php?t=1442) for that.

They did send out a new pleo as soon as the one I sent them got there.. It wasn't expedited or anything.. just fedex ground (about 5 days).. which showed up a day early.. and with no "signature required" the fedex guy just left it in the back. Its very rainy here.
Nothing happened to it.. but it could have gotten soaked. But that's not ugobe's fault. So about 10 days round trip.. discounting the couple days I tried to get them to send me a working fedex slip. After , i think it was 3, I just sent it on my dime. On the other hand, my kids got into the box before I shipped it and removed everything but the battery (which was in the pleo), and ugobe didn't complain about it.
Maybe give keeping your battery a try.. Be nice... they'll just chuck it back at Ugobe anyway, though you SHOULD include it in shipping. I did.. now I have 2 chargers and one battery. 2 chargers expedites nothing.

[Siren]

Yesterday, Crusoe was in a full battery charge and we turned him on, he immediatly went to sleep. Every time we wake him up, he goes right back to sleep. I even tortured the poor thing, held him by the tail, let him scream a bit and then put him down, he went back to sleep!!!! What is wrong with him? He won't walk either.

I don;t even think he reset, he isn't acting like a brand new Pleo. I am really upset. :(

[Siren]

Oh wait, wait....he is getting better. I think he's Crusoe again. He yowled really loud and looked at me with those baby blues, its Crusoe :D

[fancyfont]

That would have scared me too. So glad Crusoe's back to being himself.

[pleoguy101]

my Rocky also gets those lazy days:D!!!

[DizziPinz]

Hi.
My wonderful Pleo, Dawn, won't wake up. We haven't had the opportunity to play with her in a couple of weeks but I made sure her battery was charged on Sunday. Tonight we came home and were excited to play with her . . . but she won't wake up. First she made a couple of "huh?" noises and then nothing. She won't move. There is a faint ticking sound that sometimes comes on but that's all.

Is there a Pleo doctor in the house that can help?

[cmadmacs]

try holding her upside down. If that doesn't work call customer support.

[dani]

Well sounds like my problem ... it is the battery, I did charge min one day, and the next day, I could not get any life into Percy, I tryed charging the battery but it showede full like five times, and Percy did not respond on it at all, but then the 6 time it did charge som I could play with him for a hour...
then I contacted the support yesterday, and lett the battery stand in the charger for 3 hours, just like he told me to, no madder what color the battery showed, and today Percy do not respond to the battery again, the charger also sasy that it is fully charged, but I can see on Percy that it isn't...

I just put the battery in the charger again and again untill it finally start charging for more than a minit. it is anoying and I kind of hate this problem, then the charger was working okay in the start, but now it is acting all funny

I were told to get a new charger device..

[PleoWorldHostCami]

Hi.
My wonderful Pleo, Dawn, won't wake up. We haven't had the opportunity to play with her in a couple of weeks but I made sure her battery was charged on Sunday. Tonight we came home and were excited to play with her . . . but she won't wake up. First she made a couple of "huh?" noises and then nothing. She won't move. There is a faint ticking sound that sometimes comes on but that's all.

Is there a Pleo doctor in the house that can help?

Hi DizziPinz, please contact Customer Support. They have trouble shooting guides that can help to diagnose the problem. <TABLE style="WIDTH: 383pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=510 border=0><COLGROUP><COL style="WIDTH: 383pt; mso-width-source: userset; mso-width-alt: 18651" width=510><TBODY><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: #f0f0f0; BORDER-TOP: #f0f0f0; BORDER-LEFT: #f0f0f0; WIDTH: 383pt; BORDER-BOTTOM: #f0f0f0; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=510 height=17><a target="_new" href="http://pleoworld.com/support"><b>Customer Support</b></a></TD></TR></TBODY></TABLE>

[Fubf444]

My pleo lil' Foot will just all the sudden fall asleep when he walking or being pet. Then all the sudden he'll wake up and play again. His battery is fully charged. Is this normal I've had my pleo for 4 months not and he does it so much offten now. Whats up with him, he had battery problems only a few weeks ago so is he just recovering. :confused:

[Fubf444]

Oh ya I forgot to menton that after he wakes up he blinks alot more than usual.(like he has somthing in his eye) He also doesn't have the symtoms of a cold.

[Starfire]

Have you applied the updates to lil foot? Before the first update they would rest quite often to conserve energy. But after the update Sephy stays awake and moving alot more.

[Fubf444]

I did download 1.1 but that was about a week ago. Would it take that long? When I downloaded 1.0.2 it took him like one day to recover.

[Starfire]

I wouldn't think it would take that long. I would contact customer support about it.

[kristennn]

I JUST got my Pleo up and running. So he was at his birthing stage and he keeps on freezing on me. I just thought he was taking long naps, but then he froze right in the middle of interacting with me. I just put the charger back on the cradle.

Any ideas?!
HELP

[kristennn]

never mind! i got Chino to work =D

[jasonlnlv]

:confused:I just got my Pleo for Father's day and when we got him going and when he finshed the birth phase, he turned his head to the left (his left) and up and seemed to lock up. I hear the motors working and then stop. When we nudged him he would wake and not move but make a sound that was choppy. Finally I found the process to make him go to shipping/transport mode.

I have just upgraded him to LifeOS 1.1 and he seem to be fixed and doing fine. He interacted for about 20 minutes and is now taking a nap with his head to his left and down. He made a single snoring sound and that was it. I have not been able to wake him by nudging any sensors, or shing softly. However, I turn off him power and turn it back on and after boot he make a single snore and that is it. I cannot even envoke the shipping/transport mode anymore.

any ideals???

[fancyfont]

Hi Jasonlnlv, What a great Father's Day gift! Your little guy is so new, it sounds like perhaps the battery needs to get a little more charged. When he's on you might try to place him at eye level and interact with him. :)

[fancyfont]

I'm so happy you finally got your charger and Chino is working. You'll have lots of fun!:)

[PleoWorldHostCami]

Hi Jasonlnlv, What a great Father's Day gift! Your little guy is so new, it sounds like perhaps the battery needs to get a little more charged. When he's on you might try to place him at eye level and interact with him. :)

fancyfont is correct, that single snore signals the battery needs recharged.

[jasonlnlv]

Does the battery need to be charged that often? The first day (Sunday) I charged the battery until the PLEO logo turned green, (4 hours or so) and we only had him running 30 minutes that day because he kept locking up and freezing. He has been off until today (Wednesday) when I did the upgrade and he played for about 20 mins. and has been locked ever since. So only less than 1 hour has this battery been on......:confused:

[PleoWorldHostCami]

Does the battery need to be charged that often? The first day (Sunday) I charged the battery until the PLEO logo turned green, (4 hours or so) and we only had him running 30 minutes that day because he kept locking up and freezing. He has been off until today (Wednesday) when I did the upgrade and he played for about 20 mins. and has been locked ever since. So only less than 1 hour has this battery been on......:confused:

That is about the average, especially for a new Pleo. Many members report getting longer play times and shorter charge times as Pleo ages. But 1 to 1.5 hours of play on a 2.5 to 4 hour charge is quite normal.

[csader]

Just got Pleo. Charged Battery overnite. Green so all good. Turned him on and all is good for about one hour. Turned him off. Two hours later, turned him on again, he was interactive as normal for 2 minutes, then curled up into a ball and fell asleep. Nothing (NOTHING) wakes him up again. Turned off, then on, he snores once and . . . . nothing. Repeat, still sleeps. HELP.?! Is it just simply in need for a battery recharge? That soon? Anyway, I'm recharging the battery now....We'll see......

[degers]

The snore means that the battery must be recharged.

degers

[wgb]

The charge only last for a hour sometimes a bit more depends on what he is doing.

[csader]

Thank you so much! Just needed reassurance that it's not defective. Working well now.

[Deb]

Clint is poorly, I think. Today he is just going to sleep all the time. He has had a full charge but within 5 minutes of putting his battery in he started going to sleep. I would be petting him, he would be playing etc but then have a nap. Every few minutes ! He just doesn't seem himself. He doesn't have a cold or a cough. Is this just another "pleo thing" ?

[bethwhowishes]

Whenever I turn him on now he acts sleepy and drowsy, and makes a wierd low growling noise. I have to struggle to keep him awake, and whenevr I stroke his back he just curls up and goes to sleep. He's about 5 days old, but I guess has been off for quite a long time during that 5 days. I'm sure he can't still be at hatchling stage, so whats wrong with him?

His name is Coban, Coby for short.

[bethwhowishes]

I've just started a new thread about exactly the same thing. How funny - I feel better others are experiencing this.

[PleoWorldHostCami]

Hi Deb and bethwhowishes,

It sounds like you both have fairly new Pleo's so being sleepy is not too far out of the norm for a baby camarasaurus.

Check the battery. As a safety feature Pleo will automatically go into nap mode if the battery becomes too warm.

Try holding both of Pleo's front leg sensors for approximately 3 seconds to see if he will go into explore mode. You can also try the "tada" trick or other tricks to try to activate Pleo.

Remember that the sensor over the rump keys in sleep mode so be careful rubbing or holding that sensor or it will put Pleo to sleep.

If none of these suggestion help please contact Customer Support as they can better diagnose any problems and help you solve them. <TABLE style="WIDTH: 335pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=446 border=0><COLGROUP><COL style="WIDTH: 335pt; mso-width-source: userset; mso-width-alt: 16310" width=446><TBODY><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: #f0f0f0; BORDER-TOP: #f0f0f0; BORDER-LEFT: #f0f0f0; WIDTH: 335pt; BORDER-BOTTOM: #f0f0f0; HEIGHT: 12.75pt; BACKGROUND-COLOR: transparent" width=446 height=17><a target="_new" href="http://pleoworld.com/support"><b>Customer Support</b></a></TD></TR></TBODY></TABLE>

[wgb]

Are you sure you are seating the battery correctly in the charger? Is the light turning green?

Maybe you need to contact Customer Support

[CritterFan]

Whenever I turn him on now he acts sleepy and drowsy, and makes a wierd low growling noise. I have to struggle to keep him awake, and whenevr I stroke his back he just curls up and goes to sleep. He's about 5 days old, but I guess has been off for quite a long time during that 5 days. I'm sure he can't still be at hatchling stage, so whats wrong with him?

His name is Coban, Coby for short.

Is that growling noise actually a snore? When a Pleo's battery is depleted, he'll curl up and go to sleep and he won't be responsive to attempts to wake him. Turning him off and on, and trying to wake him up, will result only in one snore. When you hear that, you know his battery is in need of recharging.

[mweed]

If your pick him up by his tail and he DOESN'T go berserk, the battery needs charging! If he's just sleeping, this will wake him up!

[dana-mermaid]

Hi friends,,,
This is Dana from the other side of the world. My Dad got me the best present ever...." Pleo ".
Iam having so much fun with him. I called him DoOoDi .
I had the same problem discussed above, but now I got the answers for freeze problem.
I downloaded the updater and ther other downloads, now im having great kisses from him . he is also playing watchdog.
love to hear from you,,,, Bye

[wgb]

Congrats on your new Pleo. Glad you got it going:D

[PleoWorldHostCami]

Hi friends,,,
This is Dana from the other side of the world. My Dad got me the best present ever...." Pleo ".
Iam having so much fun with him. I called him DoOoDi .
I had the same problem discussed above, but now I got the answers for freeze problem.
I downloaded the updater and ther other downloads, now im having great kisses from him . he is also playing watchdog.
love to hear from you,,,, Bye

Hi dana-mermaid and welcome to PleoWorld. :D

Congratulations on your new Pleo DoOoDi. Be sure to keep us informed on how it's going.

[eloise]

Good day all,

I recharge completely the battery and Pleo is upgraded to OS 1.1 since 2-3 months. This morning, it freezes (stop and go) and so on. I turn it on and off, and i got the same problem. It move for 1 sec and freeze for 3 sec, and move again and freeze.

I tried to download watchdog or lovehugs program but nothing happen. Now it is making a tic-tic-tic without moving.

Is my Pleo dead?

Regards,

[Allosaurus]

My son's Pleo ; 'rocket' seems to have frozen and he won't do anything!!!!

"Rocket?" That name doesn't fit well in that situation!

[1mpleo]

Looooooooooooooooool XD

[Allosaurus]

Looooooooooooooooool XD

You say "LOL" too much, jeez.